Refund policy
RETURN AND REFUND POLICY
Your right to withdraw
When purchasing online from Kali Brands, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period starts on the day after you receive your goods. If products from one order are delivered separately, the period starts on the day after you receive the last product.
If the final day falls on a Saturday, Sunday or Swedish public holiday, the deadline extends to the next working day.
How to notify us
To exercise your right of withdrawal, send a clear statement to info@kalipouches.com or contact us using the details below.
Please include your name and order number, or other information that allows us to identify your purchase.
You may use the Swedish Consumer Agency’s standard withdrawal form, but this is optional. You do not need our approval to exercise a valid statutory right of withdrawal.
Returning your order
Send the goods back without undue delay and no later than 14 days after notifying us of your withdrawal.
Please pack the goods securely. Use the original packaging where possible and retain proof of dispatch.
Return address:
Kali Brands
Att: Emelie Warås
Högövägen 11
352 58 Växjö
Sweden
Return shipping costs
You pay the direct return shipping cost when returning goods because you have changed your mind.
No restocking or administrative fee applies.
If a product is defective, damaged or incorrectly supplied, we cover necessary return shipping costs for a valid complaint. Contact us so we can help arrange an appropriate solution.
Product condition
You may inspect goods to the extent necessary to establish their nature, characteristics and functioning.
Where permitted by law, we may deduct compensation for diminished value resulting from handling beyond what is necessary for that inspection.
Opening packaging does not automatically remove your statutory rights. This policy does not impose a general exclusion of opened products.
Refunds
We refund without undue delay and no later than 14 days after receiving your withdrawal notice.
We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever occurs first.
For withdrawal from an entire order, the refund includes the original standard delivery charge. If you selected a more expensive delivery option, we refund only the cost of our least expensive standard delivery option.
Refunds are made using the same payment method used for the purchase, unless you expressly agree otherwise. We do not charge a refund processing fee.
Defective, damaged or incorrect products
Your right to complain about a defective product is separate from your right to withdraw.
If a product is defective, damaged or different from what you ordered, contact us promptly with your order details and a description of the problem. Photographs can help us investigate.
Under Swedish consumer law, you generally have three years to complain about an original defect. A complaint made within two months of discovering the defect is always considered timely.
This does not mean that a product is guaranteed to remain usable beyond its expected shelf life.
For a valid complaint, we provide the remedy required by law and cover the necessary costs.
Contact
Kali Brands
Emelie Warås
Högövägen 11
352 58 Växjö
Sweden
Email: info@kalipouches.com
Telephone: +46 70 140 58 83
Nothing in this policy limits your mandatory rights under applicable consumer protection law.
